Knowledgebase: Billing
Cancel Your Account
Posted by on 21 August 2013 09:10 PM

The best option is to request cancellation from within your Customer Area.  

Login here:

Under "Services" section click on "My Services"

To the right of your hosting package click on "View Details"

The last tab is "Management Actions" and this is where you can request a cancellation

Be aware when you do this: all your info for that plan will get deleted. If you are still within the trial period or have just made a renewal payment, please include that information in the form so we can process any necessary refunds.  If you have any difficulty doing this, just reply back and let us know.  We can help you if you have trouble logging in; we can also work out an alternate option for you to cancel if all else fails.

*FOR DOMAIN OWNERS*  When you fill out the form, we will cancel only your hosting service package.  If you also want to stop the domain registration itself with us, please reply back here and tell us.  Otherwise, we will keep your registration active and you could be billed for it.

*PAYPAL SUBSCRIPTIONS*  Cancelling service with us will not cancel any recurring payments you already have setup for this package in PayPal (if you have any).  In order to stop your PayPal account from sending us payment you need to manually cancel your PayPal subscription for this package (if you made one).  Otherwise, you will continue to see payments for this package come out of your PayPal balance.  Our ToS states that you will not get refunded for payments made by a PayPal subscription for a canceled package.

If you need further assistance please open a ticket with Billing

(1 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
Full Name:
Help Desk Software by Kayako fusion