Knowledgebase: Billing
Ordering with a Credit Card?
Posted by on 16 September 2013 11:55 PM
Credit card payments are an easy way to set up your hosting account. But you should be aware of a few things about our system:

If you are a new customer and you make your first order with your credit card, that card gets stored in our system. By default, you are set up for automatic billing through that card for all future invoices. This is noted in the Terms of Service you agree to at signup. If you like this, great! If not, you'll need to send in a ticket to Tell us you'd prefer to be switched OFF the automatic billing and would like to make your own manual payments for all your invoices. 

PLEASE NOTE that deleting your credit card data from your client area will NOT remove it from the server of our credit card processor (where it's securely stored). If you need to remove your credit card data, please send open a help desk ticket by emailing us at

It is possible to have multiple billing accounts with us. No two accounts can be under the same email address. If one billing account is set to automatic billing, ALL of its invoices, be they for DOMAINS or HOSTING, will get processed for payment.

If you purchased a domain name with us, there is a place in the billing area to edit your domain. But be aware: Setting your domain to "Auto-Renew: No" does NOT stop an invoice from getting generated and your card from getting charged for it. All payments for domains are non-refundable. This setting is more a reflection of what happens at our reseller, Enom. It does NOT relate to our billing. 

Also, the billing techs reprocess those invoices designated for automatic billing that did not get captured in the automatic batch. If your invoice shows a "manual" payment that you yourself did not make, it is because we tried to charge your card once more for you.

Basically: if you want your domain and hosting to get renewed over and over, the automatic billing is great for you. Otherwise, contact
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