Posted by KB Editor on 21 September 2017 02:33 PM
Q. How do I renew my domains?
A. Login to your billing account and click My Invoices under Account & Billing. The next step requires you to click View Invoice next to the domain renewal invoice. Once the invoice loads use the drop-down menu located on the upper right-hand corner to select the payment method, click Pay Now, and follow the remaining prompts to complete the domain renewal process. If an invoice has not been generated for your domain renewal, please contact us via Live Chat.
Q. What happens if I don't renew my domains?
A. There are several steps after your domain expires to safeguard you from losing any domains you want to keep.
Q. My domain is in Redemption. What does that mean?
A. Once a domain goes into the redemption period it can be obtained by other parties. You may still be able to redeem the domain for up to 30-days(up to 30-60 days for Enom Domains)by logging into your account and filling out a ticket in our support system. The fee for reactivating a domain in the Redemption Period is $80 + the normal renewal fee. At the end of the Redemption Period the domain(s) will go into a 5-day delete cycle at the end of which they will become available for anyone to register.
Q. There are errors in my account info. What do I do?
A. Login to your billing account. Click on the drop down menu labeled Hello, Your Name!, click on Edit Account Details, update any incorrect fields in your account information, and click SAVE CHANGES.
Q. What does auto renew mean? How do I change it?
A. As a security precaution all new registrations are set to auto-renew unless otherwise specified by the customer via Live Chat. This prevents domain names from accidentally expiring and you from losing control of your web site, e-mail services that you may have with that domain
Q. My auto renew failed. What do I do?
A. Most likely your auto-renewal failed because the credit card information is no longer valid. To resolve this problem you will need to update your credit card information. You may also need to contact us via Live Chat to renew your domain if it is already expired.
Q. My credit card is invalid. How do I update it?
A. Login to your billing account and click My Invoices under Account & Billing. The next step requires you to click VIEW INVOICE next to the invoice in question. Once the invoice loads use the drop-down menu located on the upper right-hand corner to select the Credit Card (Recurring) payment method, and click Pay Now. Under Credit Card Details, select the radio button labeled Enter New Card Information Below. Enter your new credit card information in the text fields provided, click CLICK TO CONTINUE, and follow the remaining prompts to update the card and complete the payment.
Q. I am getting renewal notices for my domains at different email addresses.
A. This issue is probably because the email addresses of the contacts for each domain are different. To consolidate all of your renewal notices to arrive at one email be sure that your contact information is consistent for each domain. Login to your billing account, and click My Domains under Your Services. The next step requires you to click the drop-down menu, next to the MANAGE DOMAIN icon, on the affected domain and click on Edit Contact Information. Update all the affected emails and click SAVE CHANGES.
Please note that if you change your first name, last name, organization name, or email address, ICANN policies require us to treat this as a change to the domain owner and take certain precautions to make sure the change is not unauthorized or fraudulent. Here's what you can expect: